Tell us what it is doing.

While you wait

Four things to do before we arrive.

1. 01

   Stop the water

   Your main tap is usually at the front boundary, near the water meter. Turn it clockwise until it stops. If the leak is one fixture, there is often a small isolating tap under it.

2. 02

   Kill the power to it

   If water is anywhere near a light fitting, a power point, or the switchboard, turn the circuit off at the board before you go near it.

3. 03

   Hot water: shut the inlet

   A leaking tank has its own isolating valve on the cold inlet at the top of the unit. Close that and the tank stops refilling itself onto your floor.

4. 04

   Then call

   Tell us what you can see and what you have already turned off. It decides what we put on the van.